Returns

Dear customer, to care for our environment and keep our carbon footprint as low as possible, we would like to encourage anyone buying our products to please always consider carefully before purchasing an item to avoid unnecessary returns.

If you are after all not completely satisfied with your product HEIMER accepts returns on stock products within 14 days after the delivery of the product.

To start a return:

If you would like to return an item, email us with your order number at info.heimerofficial@gmail.com. Please confirm the reason* for your return so that we can evaluate it and also learn from it.

If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds:

Once we received your return in original condition and in its original packaging, we will transfer the payment within 1-10 working day.

HEIMER does not cover your return shipment. Customers are responsible for any applicable costs incurred in the shipment of the product back to HEIMER. This includes duties and taxes which will be deducted from the refund.

Return policy:

We have a strict return policy and you may return or exchange your HEIMER product in accordance with the exchange and return policy. Returns which are not in compliance with the conditions and timeframes set forth will be rejected.

HEIMER only accepts returns of products that are in original condition with packaging completely intact. Products that have been used or show any signs of wear may not be returned.

Upon receipt of the returned goods, HEIMER reserves the right to deny a refund if the product does not meet the return policy requirements.

If you have any further questions please contact us at info.heimerofficial@gmail.com

*) European Union 14 day cooling off period: If the product is being shipped into the European Union, you have the right to return your order within 14 days, for any reasons and without justification.

Version: October 2025