Terms & Conditions

These Terms and Conditions (hereinafter referred to as “T&Cs” or “Agreement”) are legally binding for HEIMER’s Services between the Customer and the brand.






1. The prices displayed at heimer-online.com include the statutory Value Added Tax but do not include the delivery charge.


2. All deliveries are subject to the delivery costs which will be quoted at checkout. All costs are to be paid by the customer unless stated otherwise.


3. If the customer is in default of the Fee due, HEIMER shall have the right to (i) cease the provision of the contractual services.


4. The ordering can be done online via heimer-online.com.


5. After having placed your order, you will receive an email confirmation to the email-address that you have provided.


6. If, for any reason, HEIMER cannot fulfill your order or other, alternative arrangements are necessary, HEIMER will contact you to the same email address.





All deliveries are subject to the delivery costs which will be quoted at checkout. All costs are to be paid by the customer unless stated otherwise. You will receive a confirmation email once your order has been shipped with a tracking number.


Order Processing:

We make it our priority to ensure a timely delivery of your order, so we will always aim to dispatch your order within 24 hours pending product availability and credit verification. Please bear in mind that time frames are an estimation and can sometimes take a little longer than expected.


Delivery times:

Please note, delivery times can vary, but we will always work hard to get your parcel to you as soon as possible. 

For international order please note, sometimes there can be delays due to Customs clearance, which are unfortunately out of our hands.

We have some pieces available in stock in our London studio, availabl for UK customers, everything else will be shipped from Germany.



Standard Delivery ( 1-2 business days) : 6 £



Standard Delivery ( 2-4 business days) : 6 £



Standard Delivery ( 3-5 business days) : 12 £



Express Delivery ( 3-5 business days) : 25 £


Unfortunately we don’t have visibility of all customs costs so you will be responsible for any import duties and taxes incurred, which may need to be paid on collection of your package.

Please make sure to track your package and be aware if customs are trying to contact you.

If there is any problems with customs, e.g. the country officials needs documentation or clarification. Please contact info.heimerofficial@gmail.com for more information.



All Orders are shipped via DHL delivery services.




Dear customer, to care for our environment and keep our carbon footprint as low as possible, we would like to encourage anyone buying our products to please always consider carefully before purchasing an item to avoid unnecessary returns.


Bu If you are after all not completely satisfied with your product HEIMER accepts returns on stock products within 8 days after the delivery of the product.


We have a strickt return policy and you may return or exchange your HEIMER product in accordance with the exchange and return policy below. Returns which are not in compliance with the conditions and timeframes set forth will be rejected.


HEIMER only accepts returns of products that are in original condition with packaging completely intact. Products that have been used or show any signs of wear may not be returned.


HEIMER does not cover any return shipments. Customers are responsible for any applicable costs incurred in the shipment of the product back to HEIMER. This includes duties and taxes which will be deducted from the refund.


If you would like to return an item, email us with your order number at info.heimerofficial@gmail.com within 3 days after the delivery of the product, to receive instructions.


Upon receipt of the returned goods, HEIMER reserves the right to deny a refund if the product does not meet the return policy requirements.


If you have any further questions please contact us at info.heimerofficial@gmail.com





The Customer represents, warrants, and covenants to HEIMER that he has all necessary approvals, consents, or authorizations necessary to enter into this Agreement and grant HEIMER the authorizations to perform in accordance with this Agreement.




The Customer releases and will defend and indemnify HEIMER from and against any allegation or claim based on, or any loss, damage, settlement, cost, expense, and any other liability, arising from any act or omission by the Customer, including without limitation any material breach of this Agreement or allegation or claim of negligence.




Except for liability or damages arising from the indemnification obligations under this Agreement; (i) neither party is liable for (and the other will not seek) any special,

incidental, consequential, exemplary, punitive, or other indirect damages, whether foreseeable or unforeseeable, arising out of this Agreement, even if a party has been advised that such damages are possible; and (ii) the maximum, aggregate liability of HEIMER to the Customer or to any third party for any claim related to this Agreement is limited to direct damages incurred in reasonable reliance, in an amount not exceeding the aggregate amount paid by the Customer to HEIMER under this Agreement.





HEIMER r’s Privacy Policy and are part of the T&Cs and shall apply.





1. HEIMER and the Customer undertake to protect the other party’s Confidential Information acquired before and in connection with the performance of the Agreement, as confidential to the same extent they protect their own Confidential Information and not less than a reasonable standard of care. Confidential Information of the other party may only be shared with or disclosed to third parties who are under obligations of confidentiality substantially similar to those in this clause and only to the extent this is necessary to enable the receiving party to exercise its rights or perform its obligations under the Agreement. Any reproduction of any. Confidential Information of the other party shall contain any and all confidential or proprietary notices or legends which appear on the original, as far as this is technically feasible.


2. Confidentiality clause 1. shall not apply to any Confidential Information that: (i) is independently developed by the receiving party without reference to the disclosing party’s Confidential Information; (ii) is generally available to the public without a breach of the Agreement by the receiving party or is lawfully received free of restriction from a third party having the right to furnish such Confidential Information; (iii) at the time of disclosure, was known to the receiving party free of confidentiality restrictions; or (iv) the disclosing party agrees in writing is free of confidentiality restrictions.





1. HEIMER may modify the T&Cs from time to time. If HEIMER makes material changes to it, HEIMER will notify the Customer before they become effective. The Customer’s continued use of our Services after our notice means that he agrees to the updated T&Cs.


2. HEIMER may change, suspend, replace or discontinue any of HEIMER’s Services.





1. HEIMER will send notices or messages to the Customer to the Customer’s contact information he provided to HEIMER The Customer shall keep his contact information up to date.


2. An email shall be sufficient for any written notice or message.





1. This Agreement shall be governed exclusively by British law to the exclusion of British international private law and the UN Convention on Contracts for the International Sale of Goods.


2. To the extent possible under the applicable law, the exclusive place of

jurisdiction for all disputes arising from this Agreement including tortious claims shall be London.




1. Amendments and additions to the Agreement and any contractually relevant declarations as well as declarations influencing the legal relations, especially without being limited to termination notices, reminders, or notices to set time

limits, require a written form. The foregoing provision also applies to any waiver of the written-form requirement. The written-form requirement can also be met by exchange of letters or email.



2. Verbal collateral agreements do not exist.


3. Should individual provisions of this Agreement be or become ineffective in whole or in part, the effectiveness of the remaining provisions shall remain unaffected. In the event of an invalid provision, the contracting Parties are obliged to negotiate an effective and reasonable replacement regulation that comes as close as possible to the economic purpose pursued by the contracting Parties with the ineffective provision.




Version: June 2023